True to their word At first I thought these toys were a little pricy but after owning a couple, Brick the labradoodle destroyed only one. Remembering the Playology guarantee I contacted Karen. As they promise not only did she replace it, she did so with one that would match Brick's play style. The great quality is not only in their products but in their customer service. I would recommend this company and their products 100%.

Customer service is great! I had a great experience with Karen in customer care! After my dog destroyed two toys within minutes, I reached out expressing my disappointment since these toys are not inexpensive and are marketed as tough. Karen listened to my feedback and suggested that I try one of their higher ranked toys for my dog. She provided two recommendations, asked which flavor I wanted and sent me two brand new toys for free! It’s been a few months and my dog hasn’t made a dent in either but plays with them all the time. Thank you to Karen for working with me and restoring my faith in the company!

Amazing Customer Service!! The customer service experience was amazing. I had a slight issue with my toy and I sent an email to the contact info on the back of the packaging. I sent in pictures and a description of what occurred with the toy. After speaking with one of the staff, they were able to send me a new toy that better suited my pup. Amazing company who truly cares about their customer. I have tried so many toys in the past and none of them have worked. I am so grateful for Playology and their amazing customer services

You've tried the rest,now buy from the BEST! Great customer service. Karen found the perfect product for my newly adopted furbaby. My aggressive chewer absolutely loves the beef flavored ring. It never leaves her side, PLUS she hasn't destroyed it either!!! Playology will be the ONLY company I will purchase from in the future. Thanks Karen and thank you Playology for your wonderful products and for hiring Karen!

Great customer service Bought a rope bone and rubber stick for my 3 small dogs - no interest whatsoever. Contacted email address on packaging for customer service. They were very responsive and sent me 2 different toys to try - a bone and a ball. Dogs are showing more interest in these. Not sure the scented toys are making a difference, but happy with a company that stands behind its products and tried to make it right.