Customer service was quick to… Luna in customer service was quick to respond to my need of a replacement for a 500 watt heating element under warranty. I contacted Hygger via email and after a short further exchange of information she sent me a new unit!

Waste of money… Got a hygger gravel aquarium cleaner first one made it thru ONE cleaning and was spraying water all over the place near and at the spigot end contacted the company the sent me a replacement against my better judgment.... would have preferred a refund since it barely made it thru one use. The replacement didn't even last one use. Do not waste ur money on this product... it truly is a piece of junk.

I have been using Hygger for years I have been using Hygger products in my aquariums for years now. From mini aerators for shrimp tanks to heaters for my trophy winning Flowerhorn they have done great for me and never caused an issue. I recommend them to anyone looking for great products without having to pay inflated prices of competitors at big box stores.

HG902 heater died after 2 months use HG902 heater died after 2 months use. No support from company. Intially responded to first email for assistance, then no response to follow up emails. Heater cost over $100. Would expect better quality and customer service when paying that amount.

I use Hygger products exclusively I use Hygger products exclusively. The only reason I will by any other brand name is if unfortunately Hygger doesn't make the products. The only thing better than any Hygger products that I found is their phenomenal Customer Service Department. I had an minor issue with a light that was well over a year old. I contacted their Customer Service Department and a replacement was in the way within 24 hours. I cannot recommend Hygger products highly enough. I use their lights, heaters, pumps, filters, air stones and even their tanks.