Tom P.
GBI use Hygger products exclusively I use Hygger products exclusively. The only reason I will by any other brand name is if unfortunately Hygger doesn't make the products. The only thing better than any Hygger products that I found is their phenomenal Customer Service Department. I had an minor issue with a light that was well over a year old. I contacted their Customer Service Department and a replacement was in the way within 24 hours. I cannot recommend Hygger products highly enough. I use their lights, heaters, pumps, filters, air stones and even their tanks.
Cecilia
CAWater changer I’ve tried the cleaning kit and the 49 foot water changer and I really enjoy hygger quality and thoughtful construction. The faucet attachment comes with all of the adapters and the hose I a great length without being too heavy. The attachments for the siphon are awesome as they increase the suction when attached. The shut off valves are a super bonus. Love this waterchanger!
Joshua L.
GBHygger earned a lifetime customer!! Hygger earned some serious brand loyalty from me! I purchased (2) 36W 36 inch long hygger full spectrum aquarium lights. After about 3 months the light burned out. I reached out to hygger via email... I was skeptical. The next morning Luna reached back out to me and asked for a video to ensure the testing was accurate. She was able to confirm my findings and the next day replied with next steps for me. Luna the. Sent me a final email confirming that my replacement will be in the mail and would receive it in 3 to 5 business days. 3 business days later I got home and my new light was there! Luna was efficient, empathetic, and just awesome! Luna just earned hygger a lifetime customer. I am 12 years in the hobby and a customer service manager for a fortune 500 company. You were great!
Robert Pahlow Jr
GBCustomer service was quick to… Luna in customer service was quick to respond to my need of a replacement for a 500 watt heating element under warranty. I contacted Hygger via email and after a short further exchange of information she sent me a new unit!
Mr Nick Brockis
GBBeing new to keeping Marine fish Being new to keeping Marine fish, I did research on the cost of equipment, I realised how expensive it was going to be. The Hygger heating system caught my eye, so looked into it further. If there's one thing other than a filter system I wasn't prepared to compromise on, it was the aquarium heater, so I read the reviews and watch some YouTube vids. I chose the Hygger 200W LCD aquarium heater. It was 2 weeks before I placed it in the tank and began to cycle before adding livestock. Everything was ok, until I had a problem, too late to send back to Amazon, 30 days had lapsed, so I contacted Hygger, and after a couple of emails, they have sent out a replacement. I cannot thank them enough for their understanding of the problem and acting as efficiently as they have. Their customer service is outstanding. I will have no problem in returning for further purchases and advice if I need it. Great people to deal with.