I've ordered from Coolightbox twice I've ordered from Coolightbox twice, the second order being caught in the pandemic. The second order was for outdoor solar path lights to replace ones from a chain store that didn't stay lit very long after dark. The ones from Coolightbox stayed lit the entire night, I was so pleased. I also ordered the cute bumblebee light string, also solar, which were equally satisfying. I was afraid that part of my second order was forever lost to the pandemic, but it looks like the last bit will be delivered sometime in the next week. I have been completely satisfied with their products and the delays caused by the pandemic can't be held against them.

A positive experience Im really surprised at these reviews as my experience was absolutely fine. I ordered 5 solar crackle garden lights on 7th April, they came in 3 separate deliveries, and I accepted that it would take longer due to the covid situation. Although the packaging could be better, all lights were delivered and were fine except one. I emailed them to ask for a replacement as the bulb on the light was so far down the shaft, you couldn’t see it. They sent me a complete replacement which arrived yesterday (within 2 weeks), so my experience has been a positive one.

My order got delivered a few days ago My order got delivered a few days ago, however, there was a 1-day delay from the original delivery date. Overall it went well, i have no complaints.

4 star for customer service only, poor product 4 star for customer service as far as fast responsiveness, low stars for product quality and shipping. First order was delayed. Advised it was lost in transit and would reship. It was 2 solar lamps which finally arrived 3+ months later. One did not work. They replaced it, but very poor packaging from Chine to Canada caused it to arrive as shattered glass. Finally they agreed to refund me for the 2nd light, but now I have the first which doesn't match anything.

1 light not working Bought 2 of the lotus lights with no problems. Arrived fairly quickly however after about 2 weeks 1 of the lights stopped working. I have tried everything to get it to work including changing the battery. The other is still working fine. I emailed to complain about this but received no reply. Very disapointed