I've had several Coverstore products… I've had several Coverstore products for almost two years now and I must say how pleased I am about the quality of the products and their ability to withstand the weather and protect the patio table, chairs, spa cover, lounge chairs and extra stacking chairs. Kudos to Coverstore and when necessary, I'll definitely shop again. Best regards, Bill Barrick, Costa Mesa, CA

Exceptional quality and products, not so great customer service I ordered Prestige Collection custom covers for our patio set with 9 pieces ($1100+ order). The quality of the covers is exceptionally nice with sturdy materials, draw strings, and buckles. I feel confident that these covers will stand the test of mid-Atlantic winters. I'm very happy with the quality of craftsmanship and the covers that were shipped to me and would recommend this to other customers. Had two issues during ordering and shipping. First the credit card company flagged the Coverstore authorization as potential fraud and declined the charge. I verified the charge and then initiated the call to Coverstore for their customer care team to retry authorization. I needed to make a couple of calls to get this straightened out. The customer care team clearly didn't have a script for this situation and it was a game of 21-questions to get it resolved. Second issue: The custom covers were manufactured and shipped from China in two packages. I received three packages in total including the storage bags which were shipped from TX. It isn't obvious on the web site that they shipped two packages from Asia using two different tracking numbers. The first package arrived right away but the second package was delayed in transit to UPS but the status tracker was not at all clear. It appeared that the package was lost in transit. Again, I contacted the customer service team by both phone and email to track the missing package. The customer care team was rude and absrasive and it was pretty clear that they were annoyed that I was calling. $1100 in covers seemingly lost, who wouldn't call?! Coverstore owners or Sr. management needs to take note of the poor performance of the customer care team. It's clearly a leadership issue. They seem ill equipped to handle common issues and haven't been trained to communicate with customers in a non-condescending attitude.

Many covers over the years We have purchased many covers over the years as we have added furniture. The only thing that it cannot withstand are squirrels attempting to escape in their confusion and our own mishandling. We have also purchased custom covers which meet the same standards. The Coverstore is the only place we go to.

Great products and great to work with I have purchased several different covers for my air conditioner, both my hose reels, my generator, my 3 different Christmas wreaths and my lawn swing, some of which were ordered special to size. All have been received and continued to be used. Well made products, color choices and reasonable prices. I will continue to look to them for upcoming requirements.

Beautiful and functional We love our Coverstore outdoor covers! We ordered standard sizes for our two loveseats, two chairs and coffee table. They all fit well and look terrific. In addition, they are easy-care (we just hose them down and let them dry) and they pack easily into bags for storage. And of course, they protect the furniture from pollen and weather. Last fall, I ordered an additional custom cover for an outdoor bar in the fabric to match the rest. It is perfect, too. Overall this has been a great experience and I would definitely buy from Coverstore again.