Tommy Richardson
GBBought a cover for my Z4 BMW and din… Bought a cover for my Z4 BMW and din not use it immediately because the existing one still have some life left in it. When I did install it a month or so later I discovered it didn’t come anywhere close to fitting. I asked the company for an exchange but they refused stating it was past the return date. Took the issue to PayPal but they folded as well. Ordered another cover from a different vendor and received what I expected…a cover that fit…this company could learn a lot about sensible customer service.
Christine Harris
GBMany covers over the years We have purchased many covers over the years as we have added furniture. The only thing that it cannot withstand are squirrels attempting to escape in their confusion and our own mishandling. We have also purchased custom covers which meet the same standards. The Coverstore is the only place we go to.
Carroll
CAAvoid at all costs! Warranty is a joke. My cover tore from normal use two years into a three year warranty. Customer service said I wasn't using enough air bags underneath so the warranty is void. Nowhere in the original purchase agreement did it say that. A $400 furniture cover should not break after two years of light use. I don't live in a area that gets snow or extreme weather. Do not buy!
Scott Parker
GBTerrible experience with the Cover Store Terrible experience with the Cover Store. I am not one to spend the time posting negative reviews about a company, but this was a horrific experience and I hope to save others the nightmare of dealing with this company. To sum this disaster up, covers came in wrong and did not fit. We called the company and nicely tried to explain this and they blamed us for the errors. After multiple phone calls and wasted time spent measuring many times, we have given up. We paid for a product that was defective and the company was 100% at fault and refused to make good on another cover. Hard to believe, but customer service and product quality control at its worst. Stay far away from this company What a shame.
Sarah Gwaltney
GBBeautiful and functional We love our Coverstore outdoor covers! We ordered standard sizes for our two loveseats, two chairs and coffee table. They all fit well and look terrific. In addition, they are easy-care (we just hose them down and let them dry) and they pack easily into bags for storage. And of course, they protect the furniture from pollen and weather. Last fall, I ordered an additional custom cover for an outdoor bar in the fabric to match the rest. It is perfect, too. Overall this has been a great experience and I would definitely buy from Coverstore again.