Emilie Lowe
AUUPDATED: Amazing product, communication could be better. UPDATED REVIEW: After I posted my initial review, Rugitall reached out and apologised, offering a refund and my original rug. After I received the refund, I didn’t hear anything more until I found the rug on my doorstep. I was somewhat surprised that I LOVE the rug. It’s super soft, and comes off the rug pad to wash like a dream. I think Rugitall need to work on their customer communication, however the rugs are SO GOOD that even with the initial problems I encountered, I will certainly be buying from them again. ORIGINAL REVIEW: I ordered from Rugitall THREE weeks ago and have received ZERO communication since. My product hasn’t been shipped and I have had no reply to either or my two emails nor my Instagram message. Useless. Do not buy.