Simple & easy We were guided through the process of purchase in a professional manner. The Firepit is modern, sturdy, & beautiful. The one drawback was finding someone to install this Firepit at a reasonable price. We were successful after a search but it would be nice if these folks found a person to suggest that was also a fair & licensed professional installer.

Worst Service Experience Ever! First off this company sells equipment and attachements that do not work together. You can buy a large fire ring and they will sell you the ring and an kit together. Though the kit will not work with the ring. The kit includes a valve that will only connect to a 5 gallon tank. That 5 gallon tank can in no way possibly supply enough propane for the ring. They did not mention this when I called and asked for recommendations. Why tell me I can use a kit that I can not use? Next, I returned the fire ring to the address they provided and they stated they never got the fire ring. Where is it? USPS verified it was delivered and signed for at the address they gave me. No refund. This ring cost me almost $300! They have not tried to work with me and I am very upset of the poor service!!

Delivered to Wrong Address The product came very quickly, which was nice, but one of the boxes (2 boxes total) was shipped to the wrong address. They got one address label correct, and on the other one it just had my name and so UPS did a search and delivered it to the wrong address as a result.

not pleased with delivery schedule The product arrived in good condition, was packaged well and easy to assemble. I was not pleased with the freight company that was hired. The ship window was noon to 6 pm and the product arrived in the at 5:30. I asked the freight company for a shorter window and they would not comply. I live alone so I had to take 1/2 day off work for this delivery so whatever I saved on this purchase was offset by lost hours at work.

Oriflamme Gas Fireplace is Wonderful!! We are loving our new Oriflamme gas fireplace! It was delivered in a timely fashion, was easy to put together and even easier to operate! The propane tank is hidden and it looks absolutely wonderful on our deck! It puts out plenty of heat and is beautiful to look at! We've already had to refill the tank twice because we've used it so much! Next order of business, order a spare tank!