Paul Xavier
CAStay away from vendor My order kept being push out to the point I ask for a refund. I have been waiting for months for that refund. No follow up from client services and the chat bot is of no use. I say: Do not buy.
DNA Productions
GBTotal scam Total scam, never received product or correspondence when I attempted to reach them.
Kristin
GBJust in time for Christmas! I was emailing back and forth with a customer service rep. and they were really very helpful, and made it possible for me to receive my fireplace and fuel two days before Christmas which was perfect! My parents LOVE their new fireplace
Jaime
GBVery fast service! Very fast service! From ordering (online) to 'free' delivery in 7 days. When customer service tract the order for me, they were cheerful and very helpful. Most happy with this company!
Rhiannon Thomas
CATOTAL SCAM TOTAL SCAM. I placed an order from Canada as they said they ship here, and I paid for it. After a while I asked about it and I did actually get a reply to say they don't ship internationally (completely contrary to the website). Now that I have requested a refund my emails bounce back and their chat bot is useless. Ironically their website also says there are real people there but there most definitely ARE NOT!