Just in time for Christmas! I was emailing back and forth with a customer service rep. and they were really very helpful, and made it possible for me to receive my fireplace and fuel two days before Christmas which was perfect! My parents LOVE their new fireplace

Amazing Fireplace! Great fireplace, amazing price, and helpful customer service!

No refund. Ordered logs over a month ago. They did t have them in stock and back order was a long wait. I asked for a refund. After several calls and emails, I still don’t have my refund. Poor customer services.

Nice product poor communications Ordered Oct. 31st - after calling to check on status finally got the order mid-December and then it did not even come with the fuel - that shipped seperate and did not arrive for a couple days. Thinking if I had never called it never would have shipped! Poor instructions too.

Ethanol fire place Love the product but not enough set up instructions like setting the glass side panels, I guessed by looking at the picture and the white cloth? I first thought it was for shipping protection then saw it is a wick like material. Does it stay like it is, rolled up, the short way which is the same length as the opening or do you cut it in strips ??? Simple ya but we are dealing with fire. More info would help. Steve