Excellent Customer Service Thanks to Steve Kraft, now at the Brampton location, our Tasco experience has been excellent. We have dealt with Steve over the course of 5 years, first to purchase several major appliances, and then in relation to a warranty replacement of one of those appliances. On all occasions, Steve has provided excellent customer service. He listens to our needs/issues and offers suggestions/direction suited to what we require. He has always been available and responsive, and, when needed, gets back to us in a timely fashion. His follow-through and follow-up have been great, as is the information he provides. Our experience with him has been that we will be supported, and that he cares about us as customers. We also have been very happy with the appliances, warranty experience, and installers. All of this makes us feel secure about our purchases, and will bring us back to Tasco in the future.

Customer service at store level was… Customer service at store level was excellent, however the customer service after the purchase is sub-standard. Purchased $26k worth of appliances and fridge broke down in the first month. It went on back order and after waiting for 1 WHOLE year we purchased a new fridge elsewhere. Fast forward 6 more months trying to get back the warranty amount that we paid, multiple calls to their INBOUND only call center with long waiting times, they keep telling me that they will follow up but to this date, no one has called back. They only write e-mails to their accounting and neither accounting, nor follow up department ever calls back

Bosch fridge from Tasco died after 3 months. We purchased a Bosch fridge from Tasco and the Bosch Fridge died after 3 months. We are now without a fridge for 7 weeks and no repair or replacement in sight. Very little help from Tasco and thus very disappointed in the after care provided. The fridge is under 5 year warranty. Difficult to get consistent follow up with Tasco and Bosch.

We ordered five appliances from Tasco… We ordered five appliances from Tasco and were told about supply chain issues so we chose appliances they said we’re in stock. When it came time for delivery, they asked for full payment which we provided. The very next day we got an email saying three of the five were not available. They took our money and for the next 7 months did nothing to follow up. We are still waiting for our oven. They also refused to come out and adjust refrigerator doors under warranty. We had to pay someone for this fix. DO NOT use this company.

Tasco after sale Tasco after sale - or after you Paid for appliances (they don’t seem to care anymore once they got your money) is terrible. They delivered on September 26 a broken LG washer, ie, core of the machine completely damaged, and very hard to get them to take responsibility for a product they sold that was damaged. It’s October 29, OVER a month, and still not ahead of things: no reply, no machine, no washing... I highly do not recommend Tasco or LG, they keep throwing the puck!