Excellent gas fireplace system. I might be best characterized as a cranky old man. I’m a retired engineer and very critical of poorly designed products and cryptic instructions. I researched just about every product on the market and in the end I chose Peterson based on their quality and cost. This is an excellent gas fireplace system. Everything I needed was in the boxes and it all arrived in perfect condition. The instructions were clear with good illustrations and installation was easy. Now our living room is toasty warm on those cold winter evenings. We are very happy and highly recommend Peterson.

Value of product is only fair Value of product is only fair. Flame does not burn clean through gas regulator and sand base. It should be a bluish flame but is yellow.

Unbelievable soot Unbelievable soot! Very dissatisfied.

Poor quality burners After installation and after checking all of the connections for leaks, we fired our Peterson Real Fyre burner up and noticed that flames were shooting out the side of the burner onto the gas supply lines. We disassembled everything and found a manufacturing defect. There was a hole in a weld where the burner tube passes through the side of the pan. I contacted Peterson Real Fyre who, after looking at the photos I sent, acknowledged that it was a manufacturing defect and would be covered under warranty. Now, six weeks later, they still haven't sent a replacement. I'd strongly suggest looking at a different manufacturer than Peterson Real Fyre.

Peterson Is Our Only Choice Had Peterson Firelogs io our prior home for 20+ years and enjoyed them every time we turned it on - which was quite often in the Pennsylvania winters. Moved to a new home in SC which had another brand log-set and one of our first home improvements was to replace it with another Peterson Logset. I was concerned that we were switching from natural gas to propane but in the end, no worries - the fire is as robust as ever and maybe even better, But then the technology has improved too. Peterson is our only choice.