Remote is a piece of junk! The gas logs look real and perform fine, it’s the remote that is a disaster! The one that came with the set didn’t work so the plumber who installed the logs had to ask for a replacement. The replacement was a different model than the original so The connection had to be modified to work. It worked for 2 whole months, imagine that! First, it wouldn’t turn on then it wouldn’t turn off. The plumber had to change to manual operation. If I had wanted that I would have ordered a cheaper model. Now I have to order a 2nd replacement and pay a plumber again to make it work!!

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at

Good replacement for a 30 yo unit with… Good replacement for a 30 yo unit with a bad pilot. Control knob could be more sturdy.

Easy and cozy!! Works great! Looks beautiful and is so cozy!! We just love sitting by our fireplace now. So happy we converted our regular wood burning fireplace to gas!! We actually use our fireplace very frequently now!!

Product doesn't work. Terrible customer support. I purchased a Peterson gas log burner and had it professionally installed. The electronic ignition worked, but it would not light the pilot. The installer called Peterson support, but was put on hold. After 45 minutes, he had to leave for another appointment. I called and was also put on hold. I logged onto their website and sent an e-mail explaining the problem (11/16/2020). I received a canned, computer generated reply stating that they would resond withnin 48 hours and asking for model, serial number and proof of purchase. I sent the requested information the same day. After 10 days and no response, I called again. I spoke with a support representative, but he was little or no help. I have sent Peterson still shots and a video of the burner in the fireplace. I have done all I know to do, yet Peterson has done nothing to help solve the problem. Terrible customer support. I'm sitting here with a $850 burner that does not work.