I'll give it a stars at the moment My… I'll give it a stars at the moment My unit would be here sometime today a week after it's been ordered a email regarding shipping and order progress would have been nice I had to go into my account settings and track it they do have a decent selection online I decided upon a distinctions brand hopefully it is as good as my previous Midea which I seem to can't find anywhere took a Chance on on this and I'll let you know on an update

Called the toll free number and… Called the toll free number and received excellent info on what size and type of PTAC would be best for my situation (400 sqft sunroom in North Carolina.) Advised that 7-10 days were required for drop ship, got it on day 10. Ordered PTAC using the website, easy, no issues. Unit works great, had it installed by my HVAC tech during annual maintenance of other units (gas pack and mini split.)

The representative I spoke to was so helpful The representative I spoke to was so helpful. I was trying to find the connector to link my new GE PTAC with a non GE wireless thermostat. He came up with the exact product which I installed today. Thanks a ton. So many other places I tried didn't have a clue, including GE

The company does not care about its… Their customers The company does not care about its customer. I ordered a unit it took them 12 days to get it shipped out of the warehouse and get it to me. Leaving Tennessee going to southern Indiana. It’s a five hour ride. They ignored me. They push me off and they do not care. I will never deal with this company again all they do is ignore you. I had to call three times and emailed them three times in a row to get a response from these people and all they do is blow me off.

Very easy to call and place order and… Very easy to call and place order and customer service was excellent. I picked up order myself and loader was right there to load 3 p tacs and i was out of there within 15 minutes. Excellent!