Sales rep was terrific Sales rep was terrific. Delivery service bad. I was called and told delivering would be next day, tues 7am to 11am. The next day, no call, no show. I called and they don't know what happened, ok we will be out tomorrow. Showed up within the time frame but driver drove all over my lawn because it appeared he had never driven a truck before. Not good.

Mr J Smith made ordering and service a… Mr J Smith made ordering and service a pleasure no trouble at all.

Great prices and great warranty service Okay I ordered a refurbished PTAC at a great price and it was delivered on time but the unit failed within 5 days. I filed warranty support and they were prompt and within 24 hours had a replacement unit shipped free of charge. Now that service! It's been a week and still running so we'll see how this unit goes, stay tuned.

Purchased from this company 10 years ago This was our second purchase from the company, we were sold a unit that was discontinued but was never told and instead of purchasing the unit we wanted (Amana PTAC system) we were told it would have to be ordered and without giving us information as to cost and ship dates we were persuaded to purchase the GE Unit.the unit ever worked correctly instead of the company working to get the unit replaced we had to deal with the manufacturer ourselves ( we were told they didn’t deal with warranties) it took several emails and phone calls to get unit replaced 2nd unit isn’t that great either! Beware I don’t recommend purchasing a GE/Hotpoint PTAC unit.

The representative I spoke to was so helpful The representative I spoke to was so helpful. I was trying to find the connector to link my new GE PTAC with a non GE wireless thermostat. He came up with the exact product which I installed today. Thanks a ton. So many other places I tried didn't have a clue, including GE