Are you joking? Are you joking? I placed my order almost two weeks ago and never even received confirmation, despite the money being taken promptly from my account. They don't respond to emails, their phone number is non-functioning, and their website isn't even up any more (all pages on the site lead to an error code). This is ridiculous. I'm filing a complaint with PayPal and my bank. Do not trust this company.

Bad company should go out of business. Poor customer service. Charged me a "restocking fee" for a return though I wasn't warned, never agreed to it, and the told me it was actually a penalty because they had to hand make my order. This violates the UCC. Tried to settle through email. That don't care about customers. I recommend you do business with another company.

Straight up company Although I returned an item, I'm giving them a 4 because they operate as a righteous company, i.e., they do what's expected of them. My account was credited ONE DAY after receiving my returned item. They even refunded shipping! I'm astounded with their service.

No communication Ordered two items that stated they usually ship in 1 to 2 business days. It has been 12 business days and the only response from Orion Leather has been this survey request. Have sent multiple e-mails with no response. Have called multiple times, at different times, during their normal business hours only to get a recording. Unable to leave a voice message as their message box is full. Under "My Account" on their website the order is still showing as processing. Unable to cancel order on the website as it states the order has already shipped or has reached the final stages of processing.

I could not be happier... I could not be happier with my purchase. The buying process, price, shipping time, and quality of the belts I ordered were all exceptional. It feels good to be able to buy real leather products for less than department stores charge for imitation leather knockoffs that will peel or fall apart after less than a year of wear. I will be back to purchase again for family and friends.