Poor communication I have requested tracking information on my order. I will as told multiple times that the package was out for delivery but they still haven’t provided tracking information or even what carrier. I haven’t received anything from them. UPDATE Finally received tracking. DHL delivered. Nice and good quality lederhosen.

BAD CUSTOMER SERVICE I placed my order 8/30 my order arrived 2 days before i was to leave for Germany, the lederhosen were too small. The website said there was a 14 day window to return. I reached out as instructed on the website for the return, no response x3, I boxed up my return and sent to the address on their website in Brooklyn, when i arrived home from Germany on 9/24 the box was return as undeliverable. I called the number, the mailbox was full, so I sent a text message. Still nothing. I have a pair of lederhosen that I paid $145 for and they do not fit, i simply want to return for a refund. the website says customer service 24/7 365..HA!

Worried for no reason I was a bit worried after placing the order. Order my Lederhosen late Tuesday night. I got a half-assed Paypal confirmation when I paid with a credit card. No tracking or updates but my lederhosen was waiting for me when I got home from work on Monday. Looks awesome and fits great. The shirt ran a little smaller but it fits. I am thinking about ordering another for my kid.

Ways to improve The shoes and socks are great, however there were black smudges on one of the shoes. Your contact info could use some improvements and the phone number on the website does not work. I was not sure if my order was accepted as the only email I got was the auto generated one. I only got confirmation when I received an email a week later that my order was shipped. A way to track the order might be better. I am not complaining but list these things for your improvement.

Easy process Easy to order and order came quickly! Great quality and true to size. Didn’t receive confirmation so initially worried about whether order went through and shipping came from oversees when website said NY so that threw us off too. But all worked out great.