RONALD SMITH
GBI really appreciate the customer service I really appreciate the email urging me to contact customer service and confirm measurements got the replacement slings I purchased. They could have saved me a lot of money and stress had I made the mistake in measuring. I didn’t, but I really appreciated the diplomatic request to confirm
P.K.Cunningham
GBI was placing my order online I was placing my order online, but had a question regarding availability. I called the 800# at 4:25PM. Closing time on their website is 4:30PM. A very pleasant gentleman answered my question and shared additional information. He then offered to complete my order over the phone. The benefit of FREE SHIPPING outweighs any additional % off I might have found anywhere else. This was a very pleasant experience,like talking to a friend I just met.
Margo Klingensmith
GBExcellent customer service!!! Excellent customer service!!! One piece of our order didn’t arrive with the rest. According to their records it was shipped, but somehow it never made it here. I spoke with a super nice representative and they promptly (and I mean PROMPTLY) sent a replacement. We recently bought a fixer-upper home and more often than not we’ve had problems with customer service. It’s so refreshing to work with a company that does the right thing!!!
Ronald D
GBOutstanding customer service Outstanding customer service, pricing, to placing the order and delivery (FAST)! These folks are by far the BEST!
Kathy P.
GBHolly is amazing! Holly could not have been more helpful or easy to work with. She knew exactly what I was searching for and sent me an email with fabric choices, which made my buying process much quicker and easier. She was knowledgeable and so friendly. After sales communication has been excellent as well. I really felt she went above and beyond to help me.