Missing parts and poor customer service Package was delivered with the box damaged and partially opened. It’s were missing and parts needed to make the chair functional. Reached out to customer service and still have no idea if they are shipping the part needed or a replacement package. Very upset.

pinedale spindle chair The pinedale spindle chair is absolutely gorgeous! The quality is fantastic and it was SO easy to put together!! I highly recommend this chair and Duhome has great quality products.

Took a chance & couldn’t be happier. I had never heard of Duhome, but took a chance and ordered 8 chairs from them. Price was excellent plus I found a coupon. The chairs arrived in just a few days , were well packaged and are so well made and very sturdy. I have already shared my experience with several friends.

Good chairs bad customer service Good chairs, bad customer service. I ordered two chairs. One was defect, they promised to replace it within a few days, but then nothing happened. Now 2 months later I am still trying to get that promised replacement and its always the same. I write an email I get the feedback that its in progress and then nothing happens.

The hardware included with the chairs… The hardware included with the chairs were incorrect. I emailed the service desk and received a very quick response by email My attempt to contact someone by phone was useless as I never got an answer only response that phone was unavailable I tried maybe three times to reach someone on the phone. But as I indicated earlier , I received a very quick email response. I have yet to receive replacement product so I hope the replacement is correct