Remy was Super! The manufacturer of my outdoor pots had a major delay, which I, unfortunately, didn't hear about until I called to ask about why the pots hadn't shipped when promised. The new shipment date came and went, and, again I had to call to ask. Finally, on the third follow-up call, I spoke with Remy and explained that these pots were needed for an EVENT. She was incredibly responsive, great with communication, and ultimately speeded up the shipping so that I got my pots in time for my event. The non-response over the two weeks I worked with Matt is the reason for my 4 stars instead of 5. Remy, however, is a shining star!

A great customer service experience … A great customer service experience with Landscaper Outlet. I was in need of 4 planters in a hurry. I was able to get a hold of a live person and we worked through the shipping details to get the pots much earlier than expected. Thanks so much for a wonderful experience. Amy Sublette, Owner Ryan Homes Inc. Denver, CO

Good experience I have ordered different statues in the past from other places and without doubt Landscaper Outlet has a bigger selection in terms of the kinds of finishes the statues have. But more importantly, the statue I purchased was packed and shipped so well, there was no damage. The packing is the most professional I have seen. No worries that it broke during transit and having to call to get another one sent. Highly recommend! Statue looks the same in person as online as well.

Serenity Fountain We custom ordered a fountain to replace one that had worn out after several years of use. Although we have not yet received the fountain, the sales staff were very helpful in helping us place our order for this custom made fountain.

Poor Outcome but w/ Responsive Customer Service I made a purchase and didn't get any shipping confirm for 2 weeks. I called and was told that the item was out of stock from their suppliers and they would research the issue and call me back. Sure enough someone did and gave me a time frame of when our items would arrive. Because of the customer service provided, I didn't mind the delivery delay. However, when I received my product it was not as described on the website and the manufacture had changed the size of the product. I felt that LandscaperOutlet had done a poor job in staying informed of product changes and delays. They offered a full return and a discount on a future purchase. Due to the time frame I was stuck with what I had purchased because it was pointless to return and buy something else in time and it ended up costing me more money to change our landscape designs to accommodate the smaller products. What I really wanted was a credit to my account for all the trouble and false expectations! I appreciated that someone took ownership of my inquiry, followed-up, and set expectations on both issues but overall I wouldn't shop with this company again.