Absolutely delighted with my recent… Absolutely delighted with my recent purchase/delivery and build of my lovely greenhouse. I was a bit aprehensive (at 77yrs of age) building it......but, in all honesty it all went together perfectly (patience and reading the instructions twice before each step works wonders). I now have a very happy wife, and you know what that means "happy wife, happy life". 100% for service. I should also add that during the build of the greenhouse, I lost / misplaced one of the door lock assembly components....Parlam were contacted through Amazon and very swiftly (and I mean very, very quickly) replaced the complete door lock components free of charge.

After sales service I purchased a Palram Green house in 2000, it was built to a price, but acceptable. In windy conditions the opening window latch was poor so I resorted to using a bungy cord as a more secure locking mechanism. Recently in a storm I forgot to fix the bungy cord and the openening window assembly was lost. I contacted Palram was offered a replacemen, a bit expensive but replacement parts often are. I paid by bank transfer and whilst waiting for delivery the window was found on top of a 2.5m high hedge. As I hadn't received the replacement I asked if I could cancel or return and get a partial refund. The refund was offered but now over 4 weeks have elapsed and I haven't received the part or the refund. On 27/12 I received the refund!

palram Canopia greenhouse Great when it’s finally up Instructions were ridiculous, parts flimsy and don’t work until finished Never volunteering for this again I’d rather pull my teeth out

6' x4' Palram Capopla Harmony… 6' x4' Palram Capopla Harmony Greenhouse, Delivery was on time, however Things then went down hill. There were missing parts, Damaged components ( dents and bent items, edges of the flimsy steel parts and cut allumium extrusions had not been deburred, this resulted in thee deep cuts to both my thumbs and one finger when assembling these items, incorrect door hinges supplied, poor assembly instructions overall a lot of the section detail was not clear. The label attached to the instruction manuel was titled "Quatity Control" What quality control???.Customer service was for the present Good, but because we are waiting for the door hinge issue to be sorted and for missing items to be supplied the jury is out regarding a final evaluation at present. My rating at this time is 2 stars only. W D Heath

Palram also known as Canopia in the U.K. Lost a couple of roof sheets from our Palram Sierra patio cover in the recent freak storms. The Palram has never had an issue with previous storms, but the recent storm was freakish with 70-80mph winds Contacted Canopia Palram UK using their online contact us. Gave them the required info. Approx 11 days later 2 replacement sheets were delivered free of charge. No fuss, no complaints. Thats what as a customer you want to hear. Top Marks