Excellent service and product. Sierra veranda arrived and was fairly easy to put up with 2 people. When we were inserting the roofing paddles at first it didnt seem to be sitting right but we soon realised we hadn't placed the legs quite square but once we corrected that it was. It has been absolutely great. We have already had intense wind and rain and it has been solid. There hasn't been too much noise with the rain battering down. We have mounted it onto a pebble dashed wall so we have used lots of sealant to keep it waterproof which we have managed after a couple of goes so smooth brick walls will be no problem. A piece of guttering had been broken in transit but company replaced it promptly without hesitation.

Wow...A+++++ Fantastic! Bought a 3x3 sierra patio canopy, It’s absolutely lovely & the wife & girlies love it! Very high quality product, took 2 people about 2hrs to assemble (quick & easy if you follow instructions) It’s a great (off the house) sun canopy & protects the house from bad weather...(low rain noise compared to glass ‘rain patter’) I can not recommend this product More...Fantastic after Sales & price. Highly recommended & trustworthy. Very pleased. Thank you!

Canopia Herald 1.4 x 4.5 metre canopy Canopia Herald 1.4 x 4.5 metre canopy. This is an attractive and effective canopy, supplied with good, quite easy to follow installation instructions and is quite straightforward to build with a couple of fiddly jobs, installation took about 1 working day. My experience was that almost all the build was a 1 person task, another helper was needed, briefly, for positioning the beam against the wall and installing the glazing. Almost all packaging is recycle able but on opening there was some damage to a few components, scuffs, bends and dents - improved packaging may solve. It would be better if the information that buying sealant for assembly is needed is available before the boxes are opened. I’d rather collect all I need to assemble before I start, rather than open boxes, read instructions go to Toolstation then start again. I think that the recommended silicone lubricant is essential when installing the rubber seal to the extension, it’s a fiddly task and tucking the end under the metalwork 1.4 metres away is tricky, a long flat screwdriver helped. Not sure about the permanence of the black plastic nut caps, I’m sure I’ll be waking up to many of those on the drive in the summer, maybe a spot of silicone sealant when fitting is a good idea. I’d recommend the canopy, it’s a good price, easily installed and nicely finished (if not damaged).

Palram also known as Canopia in the U.K. Lost a couple of roof sheets from our Palram Sierra patio cover in the recent freak storms. The Palram has never had an issue with previous storms, but the recent storm was freakish with 70-80mph winds Contacted Canopia Palram UK using their online contact us. Gave them the required info. Approx 11 days later 2 replacement sheets were delivered free of charge. No fuss, no complaints. Thats what as a customer you want to hear. Top Marks

After sales service I purchased a Palram Green house in 2000, it was built to a price, but acceptable. In windy conditions the opening window latch was poor so I resorted to using a bungy cord as a more secure locking mechanism. Recently in a storm I forgot to fix the bungy cord and the openening window assembly was lost. I contacted Palram was offered a replacemen, a bit expensive but replacement parts often are. I paid by bank transfer and whilst waiting for delivery the window was found on top of a 2.5m high hedge. As I hadn't received the replacement I asked if I could cancel or return and get a partial refund. The refund was offered but now over 4 weeks have elapsed and I haven't received the part or the refund. On 27/12 I received the refund!