Nice music but the phone is an issue.. For two days in a row I have tried to call to check on my order. The time is a little before 5PM central. Phone message on recording says someone will be with me in about 4 minutes. After 16 minutes of nice music the recorder says to leave a message. I expect they have closed but they need a better way if someone should call near or past their closing time. Also the prompts are not clear as to what type of help customers need. After following directions it seems like most is for the care of the plant. I am just trying to find out what has happened to my order. My past experience is that the employees are helpful and the plants have always been healthy and packed well. But management needs to improve the messaging with the phone. If after hours, say so and for me, better explanations on the prompts.

Bad second experience I ordered clover and wildflowers in May. Great experience. I received an email stating that my order was shipped within 2 days of ordering. So I reordered...this time? Its been 2 weeks and nothing. I've contacted them 3 times and got the same response...sorry this happened, we'll check on it. I contacted them again today adding that I could've driven to Vermont quicker. Supposedly they are issuing a refund. We'll see how long that takes. I won't be ordering anything from them again

Great plants Fast shipping, healthy and high quality starter plants, environmentally friendly packaging. I’ll definitely be ordering from here again.

No Follow Through I ordered 50 packets of seeds for distribution at a memorial service in special ordered envelopes. The order details indicated that they would ship the very next day. Eight days later I received an email saying that they're out of stock and cancelling my order and completely leaving me in the lurch. So, if you actually want or need something then I wouldn't order from this site.

excellent store for garden applieances excellent store for garden applieances, thanks for the nice customer care and speedy shipping!