Dishonest I placed an order for fall plants, and didn't hear back about shipping for a while. I emailed asking if I could cancel because it was getting late in the season, then that lit a fire under them because they printed the label a few hours later and then responded right after said label was printed to say sorry, it can't be canceled because the label was already printed for shipping. That's just dishonest. I won't be using them again.

Their products are actually really good… Their products are actually really good and I have no complaints, but the shipping can be slow at times. Regardless, I would order again since price-quality wise, this is the best source for sure. Thanks

They don't honor their guarantee They don't honor their guarantee. Sell you product that doesn't grow and replace it with another dead item and keep your money. Supervisors are busy and customer service reps take you information and pretend a Supervisor will call you to discuss your concerns, but they don't.

Never again.. Never again... I placed 3 orders over a period of 3 weeks, total about $600. Receive only one of 3 correctly. One order was packaged well, but 2 plants were the wrong thing entirely. Another order was lost in the mail. The "lost" shipment did finally arrive 20 days later. The box had no indication of which side was up. The plants were stuffed into a flat and they had been tossed, dirt everywhere. I called 3 separate times (45 mins-disconnected, 1hr, 10 mins - need to wait 10 days after shipment before they are willing to help, 1 hr 38 mins - agreed to replace lost and incorrect plants). The lost order once again came on a flat with plants tossed, dirt everywhere, some are on life support and shipment only took 3 days to get here. The replacement plants arrived alive and well and well packaged. So, the do know how to ship plants, just choose to do it poorly for large orders. For a premium price, you'd think they would care that the plants actually arrive alive and well. Nurseries usually care about plants, but based on my experience they do not.

No Follow Through I ordered 50 packets of seeds for distribution at a memorial service in special ordered envelopes. The order details indicated that they would ship the very next day. Eight days later I received an email saying that they're out of stock and cancelling my order and completely leaving me in the lurch. So, if you actually want or need something then I wouldn't order from this site.