I did business with this company to… I did business with this company to purchase a replacement manifold for my grill. The first manifold arrived but it was the wrong part. I had several emails to correct, they acknowledged that they sent me the incorrect one and sent a replacement.... which unfortunately was the same incorrect part. I sent an email and for weeks they never responded.... I also called and emailed officers of the company... with no response. Finally, I noticed they were an Amazon seller and filed a complaint.... and the correct part came in a week....interestingly with never a response.

Initial quality is good but .... Initial quality is good but one of the spark generators failed in the second season of use and when I opted to replace both generators this spring I discovered a poorly done “ factory repair” on one of the unit’s generator plugs. This plug came apart when simply unplugging unit. Combined with no extra slack for ignition wires, it makes correction of issues a real pain. Not happy having to spend additional time and money correcting an issue that should not have been my problem in the first place.

Web site was very intuitive for parts…Dr Z Sez Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.

Excellent source for AOG parts Excellent source for AOG parts for your grill if you are a Do-It-Yourself person. Prices are reasonable and service is rapid as long as part is in stock. Stock status is available.

Great grill Great grill! I have had 2 burners burn out and contacted the business I purchased the grill from and I was sent new burners from the manufacturer within a few days. Excellent customer service.