Bad customer service As a trade member, I receive 100’s of packages and can’t always open when they arrive. Kathy Kuo would don’t take responsibility for a blatantly damaged item due to shipping incorrectly and would not let me return item or even offer a restocking fee. Will take my business somewhere else next time.

Superb Staff The Kathy Kuo Home representative on the phone was super friendly, professional and helpful.

Wrong Items Shipped UPDATE: Just received email from Kathy Kuo claims regarding the incorrect items in shipment. So I’m updating my review from one to three stars for now while I wait to see resolution I’d love to leave a great review but I ordered 2 parsons chairs and what I received was something else! I refused the delivery and contacted customer support. Still waiting to hear back from claims to see how to resolve the issue as I’d still like to receive what I had ordered.

Theodore Industrial… I ordered 2 Theodore Industrial bookshelves. They were in stock, shipped quickly and were delivered by a great white glove delivery company. The bookshelves look wonderful in the room and I am thrilled with the purchase.

Love the product but shippers need help I ordered Windsor chairs and they came badly broken. They were replaced without argument. However, I got a message the replacements were shipped and the next day I got a message they were cancelled. After a few days I got a message that the replacement order had been duplicated so one was cancelled. Very confusing. Shippers were an hour late over the two hour window. Love the product but they need a new shipper and better communication.