Customer service review I recently purchased the Vermont White Spruce Flip Tree and everything was easy to assemble. Couldn’t get the battery in the darn remote! I called customer service and spoke with Chris. He was absolutely wonderful! He helped me to fix the issue and sent me pictures. Very nice to experience excellent customer service in these days where there usually is no person that will answer the phone. Thanks again Balsam Hill!

I called customer service because I was… I called customer service because I was sent the incorrect return label of what I had asked for To be returned. I indicated what I was returning and then in the comments section, I stated how I enjoyed the Dahlia to set pot filler instead, they sent me a return label for the Dahlia set. I was just commenting on how I enjoyed that product. Andy was awesome. He was patient despite the fact that I was a bit upset, sending me the wrong label. He gave awesome customer service. He indicated he would credit my account for the amount of what I wanted to return and oh my goodness told me I could keep the item which I was willing to return. Must you have made for life I look forward to fall plants and Christmas items. Thank you so much, Andy to your department was patient and understanding

Their quick reply to my email and their… Their quick reply to my email and their fixing the problem fast. I was sent decorated garland not the tree that I ordered .. After a few pics all was made right.

older and still buying. … I have purchased item from Balsam Hill for decades--wreaths, Christmas trees, mantle decorations and outside foliage. I am almost 86 and still doing it. There is a reason: Great quality, colors last, and wonderful service.

Adequate The trees are nice (we own two), but not the best. Both of the trees we purchased were not what we expected when they arrived. But on both occasions, we talked ourselves into keeping them, because we were just plain tired of shopping for trees. Despite their alleged quality and superiority, they are too expensive for what you get.