As soon as I sent my request for … As soon as I sent my request for service, I received a responds back asap. This company is awesome and try to accommodate your needs. They make sure you have samples of color choices and models of product before production. If you know what you want and have your template ready, they can make it. They are fast, reasonable in price, friendly, and very professional. Highly recommend this company!!! Thank you Ultimate. We will be using this company again.

Fantastic custom rugs for heavy traffic retail store. Ultimate Mats offers the best pricing, customer service that can't be beat, and a superb product. We ordered our first set of three rugs with our logo for our heavy traffic retail store four years ago and they are still going strong. Ordering was easy, communication was friendly and fast and the rugs arrived so much faster than we anticipated. We just ordered three more rugs and wouldn't go anywhere else.

Customer service very good! Our mat order was taking longer than expected, and a confirmation email was not for our correct order. A call to customer service, working with a conscientious young man, straightened everything out in an expedient manner. Our order was given priority status, and our beautiful entry mat arrived within a short time. Great product!

Only one tiny negative aspect The ONLY thing I wish was different was the fact that I think the non-carpeted part of the rug needs to be a little more heavier duty especially around the edges. It's not flimsy but I was expecting a little bit beefier edge for some reason. Besides that, they shipped out insanely fast after I gave them the go ahead and look awesome. Like, the ink was barely dry on my check to them and my 3 rugs had already arrived. Diane was great to work with even though this was a priority then fell off the priority list for a while but then when it got back on my priority list, she was happy to help finish the transaction.

Ordering is easy Ordering is easy. Follow-up is great. Items have been delivered promptly and the products we ordered have been great.