Excellent customer service Excellent customer service! We needed to replace our basket on our gumball retriever due to a fire, I emailed on Saturday, got a quick response and ordered on Monday. I received it today (Wednesday). My husband uses this almost daily in our yard because we have so many gumballs. 🤣 If you are on the fence about purchasing it, do it!

The product just doesn't work as… The product just doesn't work as pictured. Our walnuts are all different sizes and conditions. It misses the small ones, goes over the big ones and just stabs the black ones without depositing in the hopper. Very frustrated. Still deciding whether to keep it and try again next year at the beginning of the season or to return it. It's expensive, but...?

I have 40 trees and harvest by hand I have 40 trees and harvest by hand. I shake the pecans onto a large tarp and drag the tarp from tree to tree. This method takes 45 minutes per tree. Bag a nut reduced that in half. I got the 21 inch pro. Some tips. Clean up as much debris as you can first. Second, stop frequently to clear debris. An added benefit is that the stiff tines shucked half of my pecans further reducing additional work. I’m going to make a homemade blower next that will separate chafe from the nuts further reducing my work. The alternative is to invest in mechanical harvesting for around 40k.

No hardware included to build so can't… No hardware included to build so can't use. Now have to contact company which isn't available until Monday and wait more time to be able to use. Disappointing for something this pricey. Can't review on how well it works as of yet.

I received excellent customer service… I received excellent customer service over the phone from Sharon. She was able to add parts to my order to insure that the product that I ordered was going to be able to pick up my walnuts. I also appreciated the follow up email from Doreen with helpful videos.