Communication and Delivery Issue I visited the US office of The Table on September 29, 2023, and was impressed by the knowledgeable and friendly team who assisted us in selecting a desk, table, and bench. This positive experience led us to place an order. However, post-purchase communication regarding our order status was lacking. Initially, we were patient, assuming busyness on their part. Our first inquiry about shipping status on October 4, 2023, was met with a promise of an update within two days, but it required several follow-ups from us to receive a response. On November 4, we were told to expect an update early the following week. By November 21, the response shifted to a mid-January 2024 delivery date. Our excitement for the solid wood furniture waned due to these delays, and we requested a cancellation and refund on November 21. The company replied that cancellation was not possible as the order had already been produced and would be shipped in the next few weeks. Further inquiries on December 27, 2023, and January 11, 2024, revealed additional delays due to "unforeseen production issues," contradicting their earlier statement that our items were already produced. As of today, January 28, 2024, we still haven't received any updates or a new estimated arrival time, as promised on January 11. While I understand that delays can happen, consistent and proactive communication is crucial. The conflicting information about the production status of our order has been particularly confusing and disappointing.

Love my table After getting burned by another online company, I found The Table Company after extensive google searching. I emailed for wood samples which arrived very quickly. There was an issue where the delivery company only sent one person to deliver the table, which needed to be carried up the stairs, which The Table Company could not be held responsible for. From ordering to receipt and after receipt of the table I was in direct communication which set me at ease. The best part was the table was amazing and much better quality than large retailers like West Elm, Pottery Barn, etc.

Beautiful options and amazing customer… Beautiful options and amazing customer service! Darci went above and beyond to help us with our selections. I ordered finish samples which were incredibly helpful. I really wanted a solid wood table, and being able to customize wood, finish, size, legs, etc., was very important to our decor. We can't wait to see the table in person! (Not sure if possible, but will try to update this review after delivery.)

Awful It is now mid February and my table was supposed to be here by last Thanksgiving. I was told it was delayed 2-3 weeks making it delivered by Christmas. I still don’t have my table and there hasn’t been any change in my order status or tracking. They sure didn’t delay taking my money as a deposit.

Could not be happier Could not be happier! From selection, through ordering, to delivery the experience was amazing. Oh and BTW our table is gorgeous|! Darci totally took care of us and kept us in the loop the entire time. With customer service being so bad these days it was a breath of fresh air to deal with such a great company. And oh BTW table is gorgeous|!