Missing a charm in order.. The jewerly is beautiful. I purchased it with 25% off which is a bonus. And I received my order quickly. The problem, I ordered 5 petite birthstones charms and only received 4. I sent an email to URBANfusion 2 days ago. Waiting to hear back from them. If I receive the 5th charm, I would certainly rate URBANfusion with 5 stars. UPDATE: I received a response from URBANfusion and they will be sending the missing charm immediately. So I change my review to 5 stars. And I would certainly order from them again.

Four great charms I purchase 4 charms and received a great discount. All four charms were absolutely beautiful and came in a timely manner . Really satisfied with this company, will defiantly order from them again

Actions speak louder than words Actions speak louder than words Very professional Ladies they were ready to give great customer service. This was my first visit, going back soon.

Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

My first purchase from Urbanfusion My first purchase from Urbanfusion. I received my Pandora charm quickly. Very good service. I’ll place another order one day soon.