Awesome service Awesome service. Ring was perfect. Ordered right before Christmas. Was surprised at how fast I received my package. Thank you, excellent service.

quick delivery My earrings arrived quickly and in tact. As I purchased 2 pairs I assumed they would come in separate boxes but they came in the same box. As they were gifts, this left me stuck without a box - but quality and delivery were great.

Nice experience! First time buying at Urban Fusion and it was really nice (I found them because I was looking for a charm that was out of stock on the official Pandora website and as a authorized seller I could find the charm and the same sale that was happening at the time). Fast free shipping, in 3 or 4 days I received my Pandora charms. I had to return one of my items because I bought the wrong size and they promptly sent the return shipping label. I will definetly buy again with them.

Pandora Ring I ordered a Pandora ring that was my daughter’s favorite ‘lucky’ ring that she had lost. She was beside herself. The ring was retired at Pandora. URBANfusion was the only place that we could find it. The price was the same that Pandora charged. The order came in a timely manner and I am forever grateful.

Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.