It’s sad that because cv19 my item was… It’s sad that because cv19 my item was late for 1 month plus and the company cancel and return my money without my concern That was supposed to be a Father’s Day present I hope the quality is good I never had the placer to try it because the inconvenience of delivering Never arrived Money was returned to credit card Only I wish they ask me

Horrible Protection Plan - Not returning to GW! We bought a living room set 15 months ago and it's rippling, lumpy, and pilling already. We were told by the salesman that the protection plan was awesome and covered "everything!" so we felt confident buying the set. We filed a claim for these issued and were denied because they said the issues were normal wear and tear. We have to buy a new couch already, going straight in the trash and will never go back to GW because the protection plan is useless.

Good experience with the salesperson…GREAT Good experience with the salesperson Winston in Warren Mi., I would recommend him to coworkers/ friends. He was very very professional, nice and gave my son his space to look. After the error on a piece of furniture he was able to resolve the situation fast and i appreciate him for that and he apologize for the inconvenience. I was not impress with the lady at the window at all when spending good money,we had to return a rug that was cheat looking, she look at us like we had stole the rug. Not friendly or understanding to our missing item that was not added to the receipt. She made it clear she is Office manager, that sat at counter i gave 4 stars due to her lack of empathy to the situation.

The assembly team is the highlight! Customer service has been good on the front end. Quality of furniture has ranged from excellent to poor. Their value pieces are poorly made and not worth the savings. Higher end pieces are well-made and the assembly service that comes with the delivery is extraordinary. Do not open a credit account if you cannot pay in full by the end of the interest free term. It is a waste of money in the long run.

Very Happy We were greeted at the door with a very nice gentleman Kevin Grinenko, very professional. No fuss, no pressure, answered our questions , very helpful. We found the perfect dinette set for our needs. Very satisfied with the service and attention we received from Kevin.