I have purchased 6 picture lights in… I have purchased 6 picture lights in the past few years, service was good until now. They changed the shipping address from what was on the purchase confirmation and invoice. They want to charge me to contact the shipping company and have their error corrected. Once I pointed out to them that this was not my error, but in fact theirs they stopped communicating with me (email communications) and continue to ignore several emails that I have since sent. ..I still have not received my light. Disgusting approach to dealing with an error that they made.. terrible customer service.

The product is good - the service is terrible The product is good, but the service is awful. They did not deliver the corresponding content in the package, they never apologized for it. They said they would send the missing part, I never heard again after 2 weeks. They did not fill in the right address for initial delivery and I had to track and chase the package myself, they never apologized for it. Too bad their level of service is affecting the whole experience. This does not make me want to buy again there and I do not recommend the process.

Excellent Quality I purchased two Barn Lights from Cocoweb a few months ago to help light up my front porch. I must say I was pleasently surpirsed by the quality of the barn lights and they just look stunning. I would highly recommend.

Great company and great customer service! This company has helped me out greatly with my interior design needs. I required a picture light for one of my clients project and Cocoweb supplied the necessary support and work to get it done smoothly! Great customer support and communication!

Buyer beware Buyer beware, Cocoweb products have this ENORMOUS branding on the visible mount. If you were planning on putting anywhere visible, all that visitors will see is this writing. Additionally, the products are made from a cheaper soft metal. Lastly, I would be cautious of dealing with this company. When I returned the items (due to abnoxious branding) they accused me of not returning items, and charged me a ~$200 restocking fee. Would highly discourage buying their products