allen gardow
GBIt was good to deal with the people at … It was good to deal with the people at stairconnect, we had a problem with oir order and it was fixed immediately and replacement parts were sent overnight. They are very knowledgable and have great information on their website
Nahla Saleh
GBI had an amazing experience I had an amazing experience. Mike was so helpful and made things extremely easy! The materials I ordered really turned out beautiful and were a great price.
Josh Wucki
GBDoes Not Care About Customer Questions, Just Wants to Take Orders I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".
Walter Mooney
GBExcellent seller----very reliable. Stair rail and fittings arrived as scheduled. Everything was well prepared for shipment with the result being everything was in perfect condition.
RA
GBAccidents happen. My order was somehow "deleted" due to a website snafu, so 0 stars for that. The owner was very polite and worked to make things right, so 5 stars for that. I was delayed quite substantially from receiving my order but I do believe it was an accident. So 4 stars overall for the recovery effort. I will order again from them.