Walter Mooney
GBExcellent seller----very reliable. Stair rail and fittings arrived as scheduled. Everything was well prepared for shipment with the result being everything was in perfect condition.
T Kliewer
GBExcellent customer service Excellent customer service. Helped ensure I was getting all the correct parts I needed. Even called on the weekend to go over my order when they noticed an issue with it and corrected it before submitting the final order.
Josh Wucki
GBDoes Not Care About Customer Questions, Just Wants to Take Orders I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".
Parviz Esfahani
GBI looked too many website for stair… I looked too many website for stair parts I found StairParts Connect website the best, easy to search, price was fair I talked to Michael several times he was very helpful. From the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
Catherine Dubois
GBI ordered several balusters as samples … I ordered several balusters as samples for our new staircase. Their selection was great. They arrived quickly. I love the way they are all wrapped to protect the finish. I am so happy with this company that I am placing an order for the entire staircase. I will definitely recommend this company to other homeowners.