Poor customer service I ordered a copper range hood from them. You cannot speak them them, it must be done via email. They say this is to insure there are no errors. I gave then the model number of the fan insert. They made the range hood for an insert that was 6 inches deeper, x 48 inches. They said they were sorry, and would pay for me to have a local fabricator make a stainless steel insert to make up the difference. When I sent Rustic house the invoice for the stainless steel, they never paid it. The hood is beautiful, but very unprofessional that you can't speak to any one. Ever Mike

Took 6 months longer to deliver than… Took 6 months longer to deliver than promised. They built our range hood with the wrong dimensions, will not fix the issue. You can not speak to anyone in person, terrible process and service!!

I bought 7 faucets...1 didn't work... I bought 7 faucets...1 didn't work.... after 10+ calls and the run around.... they said it was past the year warranty..... I bought to rough in during construction.... there was no way to know.... now I need to replace with no refund!!! Stay away!!!!! Worst customer service ever!!!!

Range hood Range hood What an awful experience! Spent $4,300 on a range hood. The product was poorly packaged, it was in a pallet box with no styrofoam. The shipping company dropped it off in our grass, did not have us sign anything. Once opened we discovered it was extremely damaged. The company is not doing anything!

Decided not to order from here Decided not to order from here . I emailed questions about an item and got a rude reply with very matter a fact wording. Ami was still left with many of the same questions. If it starts bad it will end bad. They may want to work on customer service and having more information on the product if they don’t want to be asked questions