5 Star Company We purchased mini-splits from PHS in late 2022 for a new client's home. PHS's website is very user-friendly, and the ordering and delivery were fast and efficient. Our client had a minor issue recently with the unit and PHS quickly resolved the problem with excellent communication and a quick and free shipment of a new part. We love doing business with a company that stands behind the products they sell. Vandertuin Design/Build LLC, Vermont

MrCool experience The representatives of the company were very knowledgeable and helpful. The MrCool and associated parts came quickly and were in good shape.

DIY Couldn't be Easier! I purchased a 4 ton Mr Cool heat pump in May of 2023 and installed it that summer. During my research, I contacted PHS customer service a few times with questions and to get product spec confirmation that required them to contact the manufacturer. They were always upbeat and helpful in answering my questions. That is why I chose PHS over their competitors for my heat pump purchase.

Customer Service is not Something We should have to bargain for! Okay, so… This company means well, and will ultimately do right by you BUT it isn’t always forthcoming. I appreciate a good company that does business in earnest, and I believe Premium Home Source offers good quality and means to respond well BUT AND ALSO I was wondering how they got so many five star reviews from what can be an ungenerous public and I found out when I needed their response beyond just selling and shipping product… When I needed to exchange size of one of my line sets they held my return over the barrel until I promised to submit a review and in fact even wanted to see the review before they would release the shipping label. This is not honest practice… This is extortion and manipulation. I believe they will fix this, as other customer support representatives responded with some surprise when they learned.

Contractor in Somerville MA is very satisfied I'm a contractor in Somerville MA. I came across PHS on the web and am very pleased that I did. The combination of in-stock, great customer service via email and Shop Pay payment flexibility sold me several times over. After a super-prompt fulfillment on one order, I immediately ordered a second time. I recommended they expand their product line in areas I'm interested, such as the new laundry all-in-ones from GE and LG and hope they do. As a new company, they are trying hard and succeeding! Good management and good judgement trickles down.