Great company to work with I have purchased a few appliances from Rustic. The shipping is fast and the products are packed with great care. So much better than a big box store. You have gained my loyalty.

Quick shipping and everything seems to… Quick shipping and everything seems to have arrived intact. The faucet is gorgeous!

Poor customer service Poor customer service. I ordered a microwave and it came damaged. Spoke with customer service and was told to email them with the order number, shipping information, and pictures of the damage and that the claim would be processed by the end of the day. Four days later I called to be told (rudely) that a representative had the email and it would be handled by the end of the day. That was yesterday morning.

Great customer service The customer service was outstanding. The rep did what he said he would do and followed up in a timely manner. Love the product, too.

Best customer service and price! We are building an house and Alex at Rustic Kitchen and Bath was very helpful, prompt in answering every question, and gave us the lowest competitive price of anyone out there for our beautiful Zline kitchen appliances. We haven’t installed them yet, but I’m confident that if any problems arise with the appliances Alex will make it right. Would buy again hands down!