Provided exactly what was advertised We found the item we were looking for on their site for 1/2 the price of the OEM and didn't have to create a corporate account to buy the item.

Fantastic product and fantastic… Fantastic product and fantastic support. Will keep buying from them. We bought a magnetic door lock. We couldn't get it to work properly, and chatted with Dan. We have had the information during the chat. The company cares their products and reputation, which makes them a reliable company.

Impressed all around. Once I had completed my online order, I immediately received an email direct from a sales associate letting me know the order could have a 3 to 4-week delay from the factory, so I was very surprised to receive my order in just 2 and 1/2 weeks, this to me was great communication. The lock mech is well built, has Heavy-duty hardware, and nothing is marked "made in China". Can't wait to get it installed.

No Credit For Return I never gave ok to order quoted material. The unauthorized order was shipped anyway and my credit card was charged $1,334.82. I contacted him right away, he said he was sorry. Someone sent me a return label. I shipped all of the material back around mid-August. Your staff acknowledged that you received the returned material. I contacted my CSR again and he said I should see a full credit refund in about a week. That was over a month ago and I've still not seen my credit.

Very happy with my order Very happy with my order. Craftsmaster makes it very easy, quick, fast to place orders and quick deliveries. Thank you, Craftsmaster.