The delivery was faster than expected The delivery was faster than expected. The ceiling canopy and cable was exactly what I was looking for, Modern , white color and fit my lantern shade perfectly. Ordered everything from the online website. The online description was so accurate and detailed that I didn't need to talk to customers service. Happy with my purchase.

Service solution I'm an idiot. Bought a pendant but store lost the canopy to attach to ceiling. After internet search this company was only one with proper size and copper finish. It arrived white which was a finish offered as well. Luckily they have human phone support who advised the copper finish has tightly adherent white film that must be peeled off. Saved returning etc and great quality product.

Paid for cable never received I had a problem finding a cable to synch my Astell & Kern AK120 DAP & reached out to A&K to supply 1; they referred me to a dealer that didn’t have it, but referred me to Creative Cables, who did. I ordered the cable 3 weeks ago & have not received it yet; I emailed the company about 7 times, left messages on their customer service website about 8 times, communicated to their AI bot about 5 times, & have not yet heard anything from the company. I looked on the BBB website & found reviews about them & decided to finally report them for not following up on my questions about the order. There are two addresses In Tennessee & I have tried unsuccessfully to communicate with both. My name is Bob Krauss, but my TD bank has me as Robert; my cell is 516-965-6079 & I’m in Long Beach, NY, & have never had a problem that wasn’t addressed by a company & don’t understand how they can be so rude! The date I put in is approximate because I’m at work & it’s home. Thanks for your help, Bob

Always as expected, Always as expected, You are the best; Going to order other product soon; Thank you Stephan

Great Customer Service I placed an order before the holidays and made a mistake and ordered the wrong color cord. Jami was able to quickly fix my problem and made the swap before there were any issues. The cable I also switched to did not have the full quantity I needed. I understood that around the holidays that it would be a longer lead time to produce, but he still made it happen. The cord and all other materials arrived so much sooner than I expected. Jami supplied great customer service and quickly resolved a mistake I made.