Great experience from a repeat customer Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.

Fraudulent abusive commercial behaviour My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher. This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer. Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Sent photos of the length and width of… Sent photos of the length and width of the clear glass bulb cover. I told them that the item and dimensions on line didn't match my glass cover. They said it was the right one. You know what it wasn't the right one and now I have an angry customer who has an important gathering and the light issue has not been corrected. Can anyone do anything right anymore?

Very good price and service It's the second time that I ordered to Lampemesteren. Each time, a perfect experience. Quick delivery. Very well packed. Very good discount. And if I have a question or issue, the customer department answers always quickly and efficiently.

Very happy UK customer - Faultless - Well done Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europe the delivery was within a few days and tracking was available throughout. Julie was exceptional and answered my questions promptly. This service has helped us to complete a project in time when we were anticipating delays. 5 Stars. Thank you.