Totally unprofessional experience My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

Best Selection, Best Quality The items I purchased were exactly what I was expecting. I always go to Van Dykes for the anything I need for a dyi project. Great selection, unusual items. When we built our home 27 years ago, Van Dykes is where we went. We purchased beautiful brass return vent covers for our formal rooms. So much better than the standard louvered metal ones that builders use. You cannot go wrong with them. My only irritant is that their shipping seems to take so long, but in the end it is always worth the wait.

Family meal for ten people Family meal for ten people, we had to pre-order from a 3 course set menu which we all did. Food and service was ok although the choice was limited. Problems started when the bill came, the price of every single course for the ten people had been increased adding approximately £70 to the bill, then Vat added separately after. Bar manager stated they had recently increased the prices although we had only just received the prices. Nice place but watch your bill for mistakes and take your own drinks

Great variety of hardware at reasonable prices VanDykes's carries the most unique items and a good cross-section of pricing, so you can always find what you want. I have ordered from them several times and have never had a problem with the quality of any of the items. They provide a good description so you know exactly what you will get. Their service staff are excellent to deal with and easy to reach - no long waits to speak to someone). This is my go to store for hardware and accessories for my colonial home. i particularly like their rustic iron hardware for trunks and the like.

Greedy people; poor customer service Edit/Update: Van Dyke's eventually sent me some replacement hardware at no cost. So, they came through in the end. Original: Ordered a $3300 library ladder with a hardware kit that had to be ordered separately, using a Van Dyke's ordering system that deliberately shorts you on hardware kit parts (you know, because $3300 isn't enough -- Van Dyke's wants more). Took 5 attempts to get through to CSR (they ignore emails) -- was told: "too bad, take a hike". Great. Much enjoyment working with a company that thinks $3300 for a library ladder isn't enough. And thinks their customers are just in the way.