Antique Chest Parts I was restoring an antique chest that has been in the family for a couple of generations at least. I ordered some hinges and latches that I thought would work but when I received them I just didn't like the way they matched my chest. I ordered a second set and sadly they weren't any better of match, my issue not theirs. Both orders shipped promptly and were exactly as I expected. They just didn't work with my situation. I contacted customer service about a return and they responded within hours with a full refund and offered to send a return shipping label. I was very impressed with their no nonsense return acceptance. I would definitely use them again for any future purchases.

I am editing my review because I did… I am editing my review because I did receive a call from Van Dyke's and they were very apologetic and wanted to straighten out the mess that was made with order. They did refund my money and also gave me a credit for $50.00. While the buying experience was not the greatest for me and it was my first time buying from them, I must say that they did what companies should do that have a customer service model that includes trying to retain unhappy customers. I am willing to give them another chance.

Great - Communication could be better, though. I ordered carriage door hardware for 5 overhead garage doors which is a lot of pieces. Van Dykes is usually quick to ship orders so after 2 weeks when I hadn’t received an email that my order had shipped I called customer service. They politely told me they didn’t have enough inventory to fulfill my order. A few days later I received most of my order and the remainder arrived a couple of weeks later.

A Restorer's Dream! As someone passionate about preserving the charm of older homes, I can't express enough gratitude for Van Dyke's Restorers. Their vast selection of hard-to-find specialty hardware and components has been invaluable to my restoration endeavors. Whether I'm remodeling a kitchen or refurbishing antique furniture, I know I can rely on them for authentic, high-quality pieces that elevate the beauty of any space. It's a true pleasure doing business with them!

Essentially - they LIE 100% of the time. Order place mid July 2023. I have repeatedly asked, via phone and email, if the item we ordered is in stock. ALL of the customer service agent assured me (more than five times) that it was. Both phone calls made within 10 days of each other, resulted in the man who answered the phone, telling me it absolutely will ship 'within the week'. And that they will send tracking information 'in the next day or two'. THEY ALL LIED! I really think they couldn't be bothered to actually verify with their supplier. It's disgusting behavior and the disrespect has gained nothing more than a one time purchase of $100 versus years of a business relationship. Good luck to them with that.