Greedy people; poor customer service Edit/Update: Van Dyke's eventually sent me some replacement hardware at no cost. So, they came through in the end. Original: Ordered a $3300 library ladder with a hardware kit that had to be ordered separately, using a Van Dyke's ordering system that deliberately shorts you on hardware kit parts (you know, because $3300 isn't enough -- Van Dyke's wants more). Took 5 attempts to get through to CSR (they ignore emails) -- was told: "too bad, take a hike". Great. Much enjoyment working with a company that thinks $3300 for a library ladder isn't enough. And thinks their customers are just in the way.

Totally unprofessional experience My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

Ordered turned wood corner moulding… Ordered turned wood corner moulding guards for my hallway walls. They were of nice quality but one was warped and the other had a slice missing from the top of it's finial. I gave a call to customer service and they promptly sent two replacements with no problem. Corner guards have created a fine finish accent and protect the corners in the winding hallway from nick's and smudges.

A Restorer's Dream! As someone passionate about preserving the charm of older homes, I can't express enough gratitude for Van Dyke's Restorers. Their vast selection of hard-to-find specialty hardware and components has been invaluable to my restoration endeavors. Whether I'm remodeling a kitchen or refurbishing antique furniture, I know I can rely on them for authentic, high-quality pieces that elevate the beauty of any space. It's a true pleasure doing business with them!

Antique Chest Parts I was restoring an antique chest that has been in the family for a couple of generations at least. I ordered some hinges and latches that I thought would work but when I received them I just didn't like the way they matched my chest. I ordered a second set and sadly they weren't any better of match, my issue not theirs. Both orders shipped promptly and were exactly as I expected. They just didn't work with my situation. I contacted customer service about a return and they responded within hours with a full refund and offered to send a return shipping label. I was very impressed with their no nonsense return acceptance. I would definitely use them again for any future purchases.