SCAM - Still waiting for refund almost a year later SCAM - I bought the lights at my daughter's request in November 21, they finally arrived after Christmas (despite their worthless 'arrive by Christmas guarantee'), the quality is total rubbish but their equally worthless 'Satisfaction Guarantee' wasn't honoured. Eventually they offered to refund 50% which I accepted in January 22. They ignored my acceptance and then, when I chased, they said they hadn't received my emails providing photos, etc. which were in my original email trail backwards and forwards with them! Blatant and proveable lies. I am still getting hassled by the credit card company as Viral Lights have credited and debited so many times that we now owe them! I've emailed again today asking them to sort this out once and for all but after a year of this nightmare, hope is fading fast. Save yourselves and just don't buy from them!

The coolest lights ever The coolest lights ever, me and my husband received the projector as a Christmas present and we absolutely love it. If you do not own one I would suggest that you purchase one ASAP.

HIGHLY RECOMMEND!!! This product is amazing quality! The lights came in a cute box, with absolutely everything u need to hang them up! They are super easy to set up and use, and the colours are all super cool! The costumer experience was really good too, I got personalised emails saying when they were shipped and when they were supposed to arrive. Highly recommend this product!!!

I had almost lost my LED Tape in… I had almost lost my LED Tape in shipping as there's no notification procedure when it comes outside USA But when I informed regarding my non deliverance the Viral lights team got into action. End to end notification for the user is important

Customer Service/Fulfilling Complete Order Needs Improvement The lights and idea are pretty good. I bought a bundle package which would include the Projector and (2) 16ft LED light tapes. All I received was the (2) Light Tapes. In contacting them about sending me the Projector, they don't really respond quickly. Rather after a few emails and a phone call, someone finally got back to me. I send my email message back quickly to them, only to wait a few days for a response. Still haven't received the projector, but got an email stating they passed my information on to another department. Kind of getting the run-around on a mistake that they made, and yet they don't seem to care to much. I'd look for another company until they figure out how to fulfill an order completely and respond quicker about fixing their mishap. In addition, there is a short in one of the tapes in which I will need to fix. Mentioned this to them, but did they offer to replace it with one that is functioning properly? Not at all!