Tammy Black
GBBUYER BEWARE The pillows themselves were just ok. However they have a satisfaction guarantee that they do not honor. I ordered 2 king size pillows. They were shipped separately from China to Colorado I believe. Then they came from there together in one terrible package. They take forever to respond to emails about getting a refund, then play games and then want to have you send them back at your expense with no promise of a refund
Danni B
AUA grand in the bin Spent $680 on 4 pillows, trialed one and didn’t like it. Asked to return the 3 unopened ones , went back and forth with Diana from customer service a million times and finally got a return address but no return label due to a faulty system. Spent $140 to ship back to USA and was then completely ghosted. Almost a grand in the bin.
Miriam
GBLying, Thieving SCUMBAGS! NACOVE10018763 Absolute scum! I placed my order on 6th December- almost 3 months ago, paid £88 and have received NOTHING! They tried to deliver my package but used the wrong address and therefore it wasn’t delivered. I was in contact with Diana via email - it took forever for them to get in touch! "Hi Miriam Howard We checked with the shipping person, sorry your package was lost. We understand that this will cause you inconvenience and disappointment We have arranged for a reshipment and you should receive it shortly. Once again, we apologize for the inconvenience and thank you for your patience and trust in us. If you have any other questions or need our help, please feel free to contact us. Have a good day! Nacove Team - Diana Head Of Customer Service" The above was received on 22nd January and since then my messages have been aired! STAY WELL AWAY FROM THESE LYING THIEVES!!!
David
GBThe pillow was firm enough for both… The pillow was firm enough for both back and side sleepers, seemed well stitched and firm, with only a slight "feather smell" which I know dissipates quickly from down pillows. Very mild
Sarah
SEA duvet is a must A duvet is a must. It feels so soft and luxurious and gets better everyday. Consider getting one for every room.