Poor customer service and return policy I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my request .. I called again Monday in which whom ever answered the phone said it was out of their 3 day return policy … he raised his voice at me … I wouldn’t buy a thing from this web site I spent close to $500 and they are poor at best in customer service

Amazing Customer Service I recently ordered a dress online, and my experience was fantastic. I emailed Ruby's prior and told them I was on a tight time crunch for a last minute dress I needed. They went above and beyond to help me find the perfect dress and it arrived on time. Thank you once again for the excellent service.

I accidentally ordered the wrong size I accidentally ordered the wrong size. Within seconds of placing the order, I emailed them. The order hasn’t shipped yet but they claim they can’t do anything to help me.

Hesitant to order a prom dress online...BUT I was very hesitant to order a prom dress online, but there was no local store that carried the right size. I called Ruby’s to verify the dress was in stock, and received a prompt return call confirming it was. I immediately ordered the dress and had it in hand in two weeks, which was just as promised. The employees I dealt with were very professional and Ruby’s met every expectation!!!

We weren’t expecting such a variety of… We weren’t expecting such a variety of dresses. Pleasantly surprised at the selection. We were helped by staff and when my daughter didn’t find the dress she wanted they made sure we got what we were looking for. Thank you for helping my daughter find her Prom dress, shoes and accessories.