Amazing Customer Service I recently ordered a dress online, and my experience was fantastic. I emailed Ruby's prior and told them I was on a tight time crunch for a last minute dress I needed. They went above and beyond to help me find the perfect dress and it arrived on time. Thank you once again for the excellent service.

Horrible I ordered 3 weeks ago and… Horrible I ordered 3 weeks ago and still tracking number they sent still incorrect they can’t and won’t email u back save your money go else where

My 1st order arrived today My 1st order arrived today and I was absolutely over the moon with the quality of the items! I was having an item personalised so I was informed the order make take slightly longer and due to the current situation with covid I was expecting the postage to be longer anyway! Was kept updated and given a tracking number. Will definitely order more... Thanks again Kerrie

I accidentally ordered the wrong size I accidentally ordered the wrong size. Within seconds of placing the order, I emailed them. The order hasn’t shipped yet but they claim they can’t do anything to help me.

Poor customer service and return policy I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my request .. I called again Monday in which whom ever answered the phone said it was out of their 3 day return policy … he raised his voice at me … I wouldn’t buy a thing from this web site I spent close to $500 and they are poor at best in customer service