Great website and customer service I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

Not Actually Sustainable This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products. I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway. It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

Sustainable Amazon Solution It's so nice to have a company do the work for you to ensure that you're purchasing sustainable items! They cut out the research element and have an awesome array of eco-friendly products. I feel good supporting a company with good ethics, good customer service and even better products to choose from.

Beware: This company repeatedly sells Out of Stock items Twice this company sold me a duffel bag and, after taking my money they wrote the next day to say the color I wanted was out of stock. I did get the money refunded, but EarthHero obviously kept ALL of my credit card information on its site. Yesterday my daughter (for whom I bought the duffel) informed me that the color (Green). When I went to purchase the item, the site had ALL my credit card info., including the security code. I thought that was strange that I wasn't prompted to fill it in. Less than 24 hours after EarthHero charged my credit card, I got an email saying that the item was Out of Stock and trying to cajole me to settle for an entirely different color. I wonder if there were any green bags after all? I know that I will be refunded, but it irks me that they still have all my credit card information. I have asked them to scrub it. I would never buy anything from this company again.

I got drawn in to purchase the eco… I got drawn in to purchase the eco laundry strips by a good deal for the first pack. I’m now not allowed to cancel and have been charged £9 for a pack of 32 laundry strips. I have to buy another at this price before I’m allowed to cancel. This was not made clear to me when I signed up for the subscription.