Shady - doesn’t email you back and no phone number to contact Ordered the spa shower system Tuesday the 23rd. Also paid extra Incase anything happened with shipping and extra for them to ship it sooner. From their website they made it seem like it would be shipped out ASAP. It’s been 8 days now and i haven’t gotten a shipping confirmation. Tried to email three times and nothing (needed for this upcoming weekend) it’s also sketchy at the fact they don’t have a phone number to reach them...just their email - THAT NO ONE ANSWERS but i see them below responding the other people who leave a review????? I sent another email saying don’t bother shipping and refund me. Their website says no refunds on discounted items but we will see - because they have no shipped or communicated on time Their website also notifies on the page “so and so bought this faucet 10 minutes ago from so and so” and people are purchasing from this website but I’m pretty sure getting duped Would like a refund buildmodern co - I KNOW YOURE THERE because i see you responding below - answer you damn emails

I had a great experience with Build… I had a great experience with Build Modern. I ordered my Signature Smart Faucet and received it in 4 days! Installation was super easy which I did myself and the touch feature is very responsive.

I love the faucets I ordered from Build… I love the faucets I ordered from Build Modern. Surprisingly high quality and I’m super excited to be using these faucets in my new home!

Avoid at all costs Avoid at all costs! I promise the low price reflects the terrible quality. Purchased a kitchen faucet in 2020, received in February 2021. I know that COVID and supply chain issues have delayed deliveries so I figured I’d still give the faucet a try. The spray function stopped working within a couple of months. The ring around the bottom of the faucet snapped a few months after that. Contacted customer service to inquire about their “lifetime warrantee” but, of course, no one ever answers.

If I could give zero stars, I would. If I could give zero stars, I would. I never received my item and I’m nearly £130 down. Even after sending many emails to find out where my item was or if it had been shipped, I didn’t hear a single thing. The worrying thing is the website and Instagram page looks so legitimate! Don’t be fooled. Do not buy from Build Modern Co.