PB
GBHorrible quality, avoid! I've had the gold Signature Smart faucet from Build Modern Co for 8 months, here is my final verdict. 1. Looks great, until it doesn't. Within 3 weeks the gold finish had tarnished! With daily use and proper care (wiping down faucet after use and using the appropriate cleaners) I would have assumed this faucet would look great for a lifetime. Looks very cheap. 2. If you want to use the "tap to turn on" feature, the faucet handle must always be positioned "on". For some this isn't a big deal but I think it takes away from the clean lines of the faucet. The touch is very finicky so after a week we disconnected the feature. 3. The faucet is louder than most due to the aeration feature. Bothers me especially when washing dishes and all I hear is a hissing sound. 4. The gray hose which connects the faucet to the water line LEAKS. How it isn't waterproof boggles my mind. I've placed a bucket under the sink for the past 7 months and I have to empty the bucket 2-3 times a week. It's a hassle and also creates mold. We had this professionally installed and the leak has nothing to do with installation. 0 stars. Nothing has held up. Poor quality materials. I would NOT recommend this! Buy something from a well known brand. You really get what you pay for. I know that the company offers a lifetime warranty but for something to tarnish and leak within a month isn't worth the purchase. It is very shady that they would not accept my review, as you see they only have 5 star reviews on their site.
Vanni
ITExtremely bad experience Extremely bad experience. I ordered the product in November, after more than 4 months I didn't receive anything. I got in touch with the support multiple times and all I was getting was "we're working on the issue, there was delays due to the pandemic, and so on". As of March, 26th I still didn't receive anything. Do not buy here if you don't want to waste your money.
MW
GBthis site is a scam this site is a scam! Never received the product we ordered and never heard back from multiple E-mails over weeks from the site. Don't buy here!
JJ
GBPoor customer service. I ordered from this company and still have not received the faucet. Have emailed them twice just to get an update on my order and have not heard a word from them. That is no way to run a business. Just update me. Do not order from this co. Sorry that I did.
Meg Markham
GBORDERED A KITCHEN FAUCT AND HAVE NEVER… ORDERED A KITCHEN FAUCT AND HAVE NEVER HEARD WHERE OR WHEN IT WILL SHIP. WILL BE CONTACTING THE CORRECT PEOPLE TO INSURE I GET MY MONEY BACK. DONT PAY THE EXTRA 6 BUCKS FOR FASTER SHIP TIME. SAID 2-5 DAYS AND IT WILL BE SHIPPED WAS A COMPLETE LIE. NOT WORTH MY TIME OR MONEY.