Shutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!

We're very pleased with the finish and look achieved. Ordering the shutters for our bedroom window was made easy with DIY Shutters. The 'how to' guides for measuring and fitting were really helpful . Various colour options and styles are available which ensured we could choose exactly what we wanted for our room. Ellie was invaluable in checking all our requirements before the order was finally processed. We received the shutters as scheduled and have fitted them. We're very pleased with the finish and look achieved.

This is the second set of shutters that… This is the second set of shutters that I've ordered, the service is great, at the end of the phone if you have a query. The instructions on the website are easy to understand, they even call back after you place the order to confirm everything, definitely recommend 👌

Very professional ordering process Easy to use website for ordering and comprehensive details regarding how to measure, so order placement is straightforward. This is followed up with a phone call to ensure that all the details are correct and a sensible discussion about how the measurements were taken to ensure no errors before manufacture. I'm waiting for delivery, so cannot comment on the shutters, but so far the support has been excellent.

Excellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.