Great customer service Had an issue with an order. Paid but received no confirmation for order or shipping. Solved within days by a well setup customer service. I was genuinely impressed by their customer service for the following reasons: 1. Prompt replies - at least 1 email exchange daily monitoring status of claim. 2. Proactive staff - was asked the right questions at the right time to get to the solution. Was offered a discount for my trouble. 3. Single point of contact - Joan, a CS rep, took it upon herself to investigate and follow up, saving me the trouble of having to explain the situation to several different people over and over again, as I've experienced with other brands. Moreover, their products are faultless. Kudos!

Excellent service and products I had a 703CG laser that kept having an intermittent fault but every time I tried to record it happing the fault stopped or wouldn’t happen until another 5 minutes later. I contacted customer service and was assisted by Kylin. I sent over the necessary information and explained the issue. Kylin was extremely helpful and said he would get back to me. A few days passed and I received a email from Kylin saying that a new laser has been posted to me and to keep a look out. I was not expecting a new laser and at the least was expecting to return this laser for a repair. The package arrived on the date Kylin said. I opened the box thinking it would be a laser body but instead they sent a whole new sealed laser, box, battery and everything else. I couldn’t believe it. This effort was far beyond my expectations and I wasn’t expecting this. I couldn’t fault Kylin’s help and Huepar’s support and customer care. This would definitely make me recommend them to fellow tradesmen. I previously had DEWALT laser and there was no such thing as a customer care. Goes to show how a small company can strive. Many thanks Kylin and Huepar! I’m very happy!!!

Efficiency of After Sales service As the battery of my new laser was KO, and under warranty, After Sales service has been efficient to deliver a New battery. Despite an issue on first attempt due to a mistake on french delivery side Chronopost, After Sales service launched succesfully a New delivery

Great functionality at the right price Their lasers are priced right and have to functionality and features in line with the price being charged. I have been using their lasers for a couple of years now and each time I love the results and ease to setup straight and level lines for any project. Thank you Huepar

Pleasantly surprised Pleasantly surprised I had a red Bosch quigo for about 5yrs and gradually it's full of dust with no way to get in to clean it. I looked at green version...twice the price! Some how I find my way to huepar and not needing all singing all dancing laser, I find similar if not better version of Bosch green quigo, 1/3 of the price! Arrived in a day or two and comes with case , batteries, magnetic bracket and reflector/ beamfinder. Well happy! 2yr warranty included....why wouldn't you?