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Trustify360 - Default Title

American Alarm and Communications, Inc.

297 Broadway, 02474, Arlington, United States

http://americanalarm.com

Visit this site

4.70

Based on 20 Reviews

85.00%

5.00%

0.00%

About American Alarm and Communications, Inc.

At American Alarm we believe in reliable, local protection. We’ve been protecting homes and businesses across New England since 1971. Our company is staffed with dedicated professionals who live in the communities they serve- perhaps even in your neighborhood. Security for Every Home and Business Personalized solutions to meet the security needs of homes and businesses large and small, of institutions public and private. We have federal and state security clearances for government buildings. We’ll integrate intrusion detection, access control, digital video surveillance, fire, life-safety and environmental protection systems, all monitored by our team 24-7. Responsiveness Serious security relies on rapid response. In a fast-changing technology business, responsiveness is all about professional staffing, experience and dedication to customer service. To respond to priority alarm signals in 20 seconds or less, or answer phones with real people, or provide same day service with a “tech in a truck”, it means hiring and retaining the most qualified, licensed, CORI’d, certified professionals, and giving them ongoing training and the latest high tech tools. That’s what we do at American Alarm. Our team is qualified to sweat the details and help you sift through the myriad choices available to you.

Contact Info

http://americanalarm.com
297 Broadway, 02474, Arlington, United States
jlafond@americanalarm.com

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My wife and I think that your Scott… My wife and I think that your Scott Gordon is one of the best trades people that we have met. He is personable and very knowledgeable and he did a great job of representing your company.

Alarm not working Alarm not working. It was due to Verizon disconnecting the system. Alarm company fixed it in under 5 minutes. Best service call I have ever had!!

The repair man knew our home and… The repair man knew our home and guessed that the problem was a bar that he remembered was not replaced last time same happened. Surprising memory and right on target. Perhaps he should have replaced all at first time to avoid the charge...... Also, not sure how the bill was calculated.

Good technical support at house Good technical support at house. It would have been helpful, though, for the tech on the phone a few days before to know more about the set-up of various key pads. That would have avoided a $200+ service call to the house to insert the new password for my wifi router. I could have done it myself if the tech on the phone had understood the layout of my keypad even after I described it to him.

Terrible service A contractor mistakenly put a screw through one of the alarm wires. Caused my alarm to go a bit crazy. When I called for help (at least 5 times over 12 hours) I would only get pieces of information - I.e. What does putting your system in test mean? How long, do I need to continue to request test status for long renovations, etc. I was uninformed until forwarded finally to the on call tech who was able to disable the affected wire segment. The service reps did not give me the required help, didn’t seem to communicate on hand offs, didn’t read notes, talked about having to get into two systems, etc. It was a nightmare. One guy suggested I (a 66 year old single woman) get a ladder & put plastic over the devices around 11:30 pm! Your on site tech, once again - was the one bright spot. Found & fixed the problem, communicated on a timely basis & completely.

American Alarm and Communications, Inc.

http://americanalarm.com

About American Alarm and Communications, Inc.

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Contact Info

J. Worrall

KATE PARKER

DAVID EISENBERG

R ROBERT WOODBURN JR

K Lane